You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

DMV_2020 Author

Level 1

4 points

Can't get off restore page

iPhone X is stuck on restore screen. When I plug it into my MacBook to update or restore I get that it can't restore and an Unknown error 4013 occurs. I've tried everything the Apple Support website tells me to do, but no luck.

Posted on Mar 29, 2020 11:27 AM

Top-ranking reply

sberman

Level 10

268,227 points

Posted on Mar 29, 2020 12:05 PM

DMV_2020 wrote:

I've tried everything the Apple Support website tells me to do, but no luck.

Does “the Apple support website” mean this article specifically?

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

No. OK, try this then.
Yes. What did Apple Support suggest when you contacted them?

View in context

Can't get off restore page

Similar questions