My Apple ID

See If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled https://support.apple.com/en-us/HT204306See these sections especially Remove your passcode and Get more help. 

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See this Apple document If you see a message that says 'Your account has been disabled in the App Store and iTunes' https://support.apple.com/en-us/HT208856  "There might be a problem with the payment method that you have on file. ... When you see the message, don't try to edit any of your account information."

You can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 

You can also use this iTunes Support form https://support.apple.com/en-euro/itunes-contact. 

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

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 And see this document If your Apple ID locked or disabled https://support.apple.com/en-us/HT204106 "If you or someone else enters your password, security questions, or other account information incorrectly too many times, your Apple ID automatically locks to protect your security and you can't sign in to any Apple services."