When turning off my iPhone the circle spins and the phone does not turn off

When turning off my iPhone the circle spins and the phone does not turn off

Posted on Mar 30, 2020 8:03 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 30, 2020 8:11 PM

Not sure which iPhone you have but-

  1. Force Close All Your Apps as shown in this article by Apple ➔ How to Force Close Your Apps.
  2. Force ReStart Your iPhone as shown in this article by Apple ➔ How to Force ReStart Your iPhone.
  3. Once the first two steps are completed. Then try and turn off your iPhone like you normally do.

Hope that helps.


Axel F.

1 reply
Question marked as Top-ranking reply

Mar 30, 2020 8:11 PM in response to mav224

Not sure which iPhone you have but-

  1. Force Close All Your Apps as shown in this article by Apple ➔ How to Force Close Your Apps.
  2. Force ReStart Your iPhone as shown in this article by Apple ➔ How to Force ReStart Your iPhone.
  3. Once the first two steps are completed. Then try and turn off your iPhone like you normally do.

Hope that helps.


Axel F.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

When turning off my iPhone the circle spins and the phone does not turn off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.