Reminders waking iMac from Sleep

For the past few months I’ve been having an incredibly frustrating issue with my iMac.


Every evening I put my iMac to sleep, it will continually wake up whenever I have a reminder on my iCloud, lighting up the entire room. I have seen online there are a number of people having this issue and none of them have as of yet found a way to fix it. I’ve followed all the advise online including turning my notifications off to no avail.


I upgraded the OS to 10.15.4 this week as I saw in the release notes a number of fixes for reminders, hoping this would rectify the issue - however no luck. Can you please advise how I can stop this from happening. I currently have to shut my machine down every time I finish using it to stop it turning on. 


I have created a new user and tested the reminders to see if it was an issue with my account, it still turned on when the reminder was due. I then reinstalled Mac OS after getting advice from Apple however that has also not fixed it.

Posted on Mar 31, 2020 3:43 AM

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14 replies

May 12, 2020 3:33 AM in response to m2thesea

OK, so here is a quick update after a week dealing with Apple Support trying to get to the bottom of this...


  1. A Senior Advisor at Apple escalated my issue to their engineers who came back yesterday saying there is currently a sync issue with reminders, this may explain why various reminders do not complete or sync correctly across all of my devices.
  2. One of my suggestions as to why I'm having so many problems with reminders I pointed out could be because I'm a heavy user and the shear number of reminders having to be synced may be causing an issue, especially as I have been using Reminders for years pretty much since it was released, and they've been ported from OS to OS including the most recent. significant upgrade at the end of 2019. When I looked, I had almost 20,000 completed reminders.
  3. Apple's engineers said they didn't have the power to wipe my reminders remotely and that I was have to painful delete all 20,000 manually, a task I've been doing over the past week. I now have 0 reminders scheduled or completed in my iCloud.
  4. Creating a new reminder with an alert time *no longer* wakes my iMac up from sleep (hurrah), however I am still experiencing significant syncing issues. Any new reminder I set on any of my devices (iMac, MacBook Pro, iPhone, iPad or iCloud) fail to sync across any of my reminder apps, something is seriously wrong.
  5. I have also noticed that despite my notifications being turned on on my iMac, none of them are working across any of my apps, which leads me to believe there is something fundamentally wrong with the notifications on my iMac and maybe it's not just a reminders issue.


To sum up, I'm none the wiser after 2 weeks of testing - without Apple or myself able to get my Reminders and notifications working I find myself seriously considering moving everything to the 'Microsoft To Do' app (formerly Wunderlist) which has raving reviews and seems to be working like a dream over the past week...

Jun 17, 2020 3:09 AM in response to m2thesea

Unfortunately not, after a few days I heard back from Apple Support saying their engineers are unable to wipe any of my personal data remotely for data protection reasons - apparently they can't even see my reminders as they are fun encrypted.


I ended up having to manually delete everything (a task I don't wish on my worst enemy, especially one who has 10,000+ exisiting reminders). Unfortunately this has not solved the issue, all of my devices are completely out of sync and no matter how much testing I do, reminders simply refuse to sync correctly and transfer across all of my devices. New reminders continue to wake up my iMac even after deleting everything.


The only way out for me was to complete switch to a new application, so for the past 2 months I've been using Microsoft To Do (previously Wunderlist) which is working like a dream. It took me a good few hours to manually transfer all of my existing reminders over but I don't look back. The app has a few missing features but they regularly update it, but most importantly they sync correctly across all my devices and my iMac remains asleep throughout the day!


Apple appear to be turning a blind eye to this issue, let's just hope the new Mac OS they announce next week at WWDC for release later in the year provides some improvements. But for now, I'm sticking with To Do...

Apr 2, 2020 9:04 AM in response to jackjctaylor

Hey there jackjctaylor,


Thanks for reaching out to Apple Support Communities. I understand that you’re experiencing issues with iCloud notifications waking your Mac unexpectedly. I’ll be happy to help with this.


It sounds like you’ve done some good troubleshooting by turning off notifications and testing in a new user account. Have you set up Do Not Disturb on your Mac? If not, this may resolve the issue for you. Take a look at this article for info on how to set this up and see if it helps:


Use Do Not Disturb on your Mac


Another option may be to log out of your user account on your Mac. This should prevent the notifications from waking your Mac as well. This article has info on how to set this up to auto occur after a certain amount of time:


Set your Mac to log out when not in use


Regards.

Apr 3, 2020 5:53 AM in response to jackjctaylor

Hi jackjctaylor,


If Do Not Disturb or setting your Mac to log out doesn’t work, see if the issue continues to occur in safe mode or a new user account:


Use safe mode to isolate issues with your Mac

How to test an issue in another user account on your Mac


If this doesn’t help, you can reinstall macOS using the steps from the following link. While this should retain your user settings and files, it’s always a good idea to make a backup before doing this:


How to back up your Mac

Reinstall macOS


Take care.

May 7, 2020 3:36 AM in response to jackjctaylor

Just to update everyone, in an attempt to solve this issue I've asked Apple to completely wipe my iCloud reminders. I've been using Reminder for years and must have 10,000+ completed reminders on my account and roughly 200 active ones. I'm wondering whether it is this that is the source of my issues. To get to the bottom of it, I've asked them to wipe my account so I can start fresh and see if that solves the issue as it didn't escape my mind that these issues may have been caused by the upgrade in Reminders in Q3 of 2019. I'll keep you updated...

Apr 2, 2020 9:09 AM in response to Teddy_B

Hi A13_usr


Thank you for your response, I've seen online that there is a large number of people having the same issue and reporting it. From what I can see it is a bug on Apple's end and as of yet, there is not a fix.


I do have Do Not Disturb setup but unfortunately it has no impact. Your suggestion of auto logging out is a great one, I'll set it up now and hope that this workaround fixes the issue.


Thank you again.

Apr 3, 2020 5:56 AM in response to MoonJ.

Hi MoonJ.


Thank you for the advice however I've already done the reboot into Safe Mode with Apple Support as well as setting up a new user and neither of those fixed it. From listening to the advice on other support pages restoring the Mac to factory settings and installing MacOS also has little success so I guest I'm just going to have to wait this out until Apple come up with a bug fix...

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Reminders waking iMac from Sleep

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