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My iPad air 2 shut down suddenly with 30% power sometimes

There is 75% of battery life on my iPad air 2 and my iPad air 2 shut down suddenly with about 30% power sometimes. Another problem on my ipad2 air2 is it displayed not charging on status bar when charging. What's wrong with it and how to solve it?

iPad Air 2, iOS 13

Posted on Mar 31, 2020 3:36 AM

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Question marked as Top-ranking reply

Posted on Mar 31, 2020 3:56 AM

As described, you may have a failing battery. Whilst the Apple Genius Bars and Stores are all currently closed, if you directly contact Apple Support, they may be able to run a remote battery diagnostic.


The link to Contact Support is at top-right of this page. This will likely be the quickest method of engaging with Apple at this time.

1 reply
Question marked as Top-ranking reply

Mar 31, 2020 3:56 AM in response to apple_liker

As described, you may have a failing battery. Whilst the Apple Genius Bars and Stores are all currently closed, if you directly contact Apple Support, they may be able to run a remote battery diagnostic.


The link to Contact Support is at top-right of this page. This will likely be the quickest method of engaging with Apple at this time.

My iPad air 2 shut down suddenly with 30% power sometimes

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