Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Announcement
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
Introducing the iPad Pro with Apple M4 chip, the redesigned iPad Air in two sizes, and the all‑new Apple Pencil Pro. Watch the event >
My Ipad Air 2 has been plugged to the charger and the whole is just stuck on 2%, tried the following:
Any quick response will be highly appreciated, thanks in anticipation.
iPad Air 2 Wi-Fi
As long as the iPad can be powered on (and the iPad has an internet connection) with your cooperation Apple can remotely access the iPad and run diagnostic software. The health of the battery and other internal circuitry can be tested - and from this diagnose the likely fault.
The Apple Genius Bar can also run diagnostic tests - although these will be hands-on with a direct wired connection to the iPad.
Until diagnostics have established the likely fault, you’ll not have a prognosis for recovery or repair.
As long as the iPad can be powered on (and the iPad has an internet connection) with your cooperation Apple can remotely access the iPad and run diagnostic software. The health of the battery and other internal circuitry can be tested - and from this diagnose the likely fault.
The Apple Genius Bar can also run diagnostic tests - although these will be hands-on with a direct wired connection to the iPad.
Until diagnostics have established the likely fault, you’ll not have a prognosis for recovery or repair.
These support pages should help with troubleshooting battery and charging issues:
Charge and monitor the iPad battery - Apple Support
If your iPad won't charge – Apple Support
Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item. Most models of iPad require a Power Adapter rated at 12W or greater to reliably charge. 5W Power Adapters intended for older models of iPhone are inadequate to charge an iPad; if the iPad charges at all, charging will be very slow.
Be aware that many computer USB ports cannot source sufficient power to charge an iPad. Unless explicitly designed for charging connected devices, computer USB ports are typically limited to 0.5-1A @5V (i.e., 2.5-5.0W).
If you continue to experience difficulties when using an appropriate Power Adapter of 12W or greater, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad, Power Adapter and cable(s):
May be it needs a battery replacement. Check with apple service.
Alright let me check with them, thank you
Thanks for the detailed response, just wondering how much a remote diagnostic test can be
Ipad Air 2 Battery Not Charging Beyond 2%
