Installer Issue


Unable to open and install .pkg files This issue is also occurring with 1password.


Here is the error:


The operation couldn’t be completed. (com.apple.installer.pagecontroller error -1.) Couldn’t open “zoominstall.pkg”.


Here is the installer log:


Mar 31 08:38:06 mememe-MacBook-Pro-16 Installer[14795]: @(#)PROGRAM:Install PROJECT:Install-1000

Mar 31 08:38:06 mememe-MacBook-Pro-16 Installer[14795]: @(#)PROGRAM:Installer PROJECT:Installer-965.1

Mar 31 08:38:06 mememe-MacBook-Pro-16 Installer[14795]: Hardware: MacBookPro16,1 @ 2.60 GHz (x 12), 16384 MB RAM

Mar 31 08:38:06 mememe-MacBook-Pro-16 Installer[14795]: Running OS Build: Mac OS X 10.15.4 (19E266)

Mar 31 08:38:06 mememe-MacBook-Pro-16 Installer[14795]: Env: USER=mememe

Mar 31 08:38:06 mememe-MacBook-Pro-16 Installer[14795]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin

Mar 31 08:38:06 mememe-MacBook-Pro-16 Installer[14795]: Env: LOGNAME=mememe

Mar 31 08:38:06 mememe-MacBook-Pro-16 Installer[14795]: Env: SSH_AUTH_SOCK=/private/tmp/com.apple.launchd.Gwkc7QVRGt/Listeners

Mar 31 08:38:06 mememe-MacBook-Pro-16 Installer[14795]: Env: HOME=/Users/mememe

Mar 31 08:38:06 mememe-MacBook-Pro-16 Installer[14795]: Env: SHELL=/bin/zsh

Mar 31 08:38:06 mememe-MacBook-Pro-16 Installer[14795]: Env: TMPDIR=/var/folders/p_/q7_8npr53bz439rzvvm2l6xw0000gn/T/

Mar 31 08:38:06 mememe-MacBook-Pro-16 Installer[14795]: Env: XPC_SERVICE_NAME=com.apple.installer.1356

Mar 31 08:38:06 mememe-MacBook-Pro-16 Installer[14795]: Env: XPC_FLAGS=0x0

Mar 31 08:38:06 mememe-MacBook-Pro-16 Installer[14795]: -[IFPkg(Info_Conversion_Private) _parseOldStyleForLanguage:] - can't find .info file (zoominstall)

Mar 31 08:38:06 mememe-MacBook-Pro-16 Installer[14795]: The package "zoominstall" could not be opened. This can happen if the package has incorrect permissions or if the package has been renamed.

Mar 31 08:38:06 mememe-MacBook-Pro-16 Installer[14795]: PFPackage::packageWithURL - can't instantiate package: /Users/mememe/Downloads/Zoom/zoominstall.pkg

Mar 31 08:38:06 mememe-MacBook-Pro-16 Installer[14795]: Invalid Distribution File/Package


MacBook Pro 16", macOS 10.15

Posted on Mar 31, 2020 5:59 AM

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2 replies

Apr 2, 2020 10:31 AM in response to wgatlin

Hi wgatlin,


Thanks for using Apple Support Communities! It looks like you're having an issue installing a third-party app, and I'd like to do what I can to help out.


This isn't an Apple app that you're trying to install, however, there are some things you may be able to do before contacting the app developer.


The message in your post mentioned permissions, so you'll want to make sure you're the type of user that can add apps.

Set up users, guests, and groups on Mac


Verify that the app is a 64-bit app, as 34-bit apps are no longer supported with macOS Catalina. 32-bit app compatibility with macOS High Sierra 10.13.4 and later


For additional assistance, you'll need to contact the app developer: How to contact an app developer


Take care!

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