I am a paid up member of Apple Music and for the past 3 days no songs will play on my TV. I am able to play and listen to videos; however, songs will not play. The little vertical sound level bars are moving but no sound is hear and the time bar at the bottom of each song never moves. Any suggested solution?
Apple TV HD, tvOS 13
Hi -2020Gordon-,
Thanks for reaching out in Apple Support Communities. I understand that Apple Music on your Apple TV isn't playing properly and you're seeing that the time bar is moving, but no sound can be heard. I know it's important to be able to utilize your Apple Music subscription on all of your devices; I'd like to help. I recommend that you start with these steps:
"Force quit the app, then open it again
Restart your device
Restart your iPhone, iPad, iPod touch, Apple Watch, or Apple TV. Then open the app to see if it works as expected.
Check for updates
Make sure that your device has the latest version of iOS or iPadOS, watchOS, or tvOS. Then check for app updates.
If an app unexpectedly quits, stops responding, or won’t open
Try again to play music on your Apple TV and let me know what you find.
Best Regards.
Hi -2020Gordon-,
Thanks for reaching out in Apple Support Communities. I understand that Apple Music on your Apple TV isn't playing properly and you're seeing that the time bar is moving, but no sound can be heard. I know it's important to be able to utilize your Apple Music subscription on all of your devices; I'd like to help. I recommend that you start with these steps:
"Force quit the app, then open it again
Restart your device
Restart your iPhone, iPad, iPod touch, Apple Watch, or Apple TV. Then open the app to see if it works as expected.
Check for updates
Make sure that your device has the latest version of iOS or iPadOS, watchOS, or tvOS. Then check for app updates.
If an app unexpectedly quits, stops responding, or won’t open
Try again to play music on your Apple TV and let me know what you find.
Best Regards.
apple music not playing on TV
