My daughter can't connect to the apple store. She has also forgotten her password. I can't reset it because the system keeps putting us through a loop where to reset on the phone you need to have the password, which we obviously don't have! I hope someone can help.
iPhone 6s, iOS 13
Use If you forgot your Apple ID password https://support.apple.com/en-us/HT201487 to recovery this credential.
If you cannot recover your Apple ID password and have not been able to answer your security questions successfully), then see:
Security and your Apple ID https://support.apple.com/en-us/HT201303
This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”
So, per Apple, she will not be able to use her iPhone unless there are extenuating circumstances. Still you can try to solve her problem using the support options below. Be ready to provide any additional information to Apple you think may be pertinent to solving her problem (e.g., her original purchase receipt with the serial number of the iPone on it).
Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.
Use If you forgot your Apple ID password https://support.apple.com/en-us/HT201487 to recovery this credential.
If you cannot recover your Apple ID password and have not been able to answer your security questions successfully), then see:
Security and your Apple ID https://support.apple.com/en-us/HT201303
This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”
So, per Apple, she will not be able to use her iPhone unless there are extenuating circumstances. Still you can try to solve her problem using the support options below. Be ready to provide any additional information to Apple you think may be pertinent to solving her problem (e.g., her original purchase receipt with the serial number of the iPone on it).
Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.
You can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
What you posted makes sense. Have you tried the steps in the articles below?
Enter the Apple (iCloud) ID and click Forgot Password.
If you create/use a new Apple ID, you will lose access to some of your data and the purchases made with your existing Apple ID.
Apple ID - Could Not Create or Could Not Set Up iCloud message.
But does what I described make sense?
Yes it makes sense, but you still need to try to recover the password related to her Apple ID.
Is Apple Support answering the phone?
Also, what if we just create a new Apple ID with a new email address. Is that possible?
apple id
