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milambo Author

Level 1

4 points

iCloud locked

Bought a second hand iPhone, trying to locate the original owner

iPhone XS Max

Posted on Apr 1, 2020 1:10 AM

Top-ranking reply

ProustGiulio

Level 10

208,542 points

Posted on Apr 1, 2020 1:29 AM

Neither we (just users like you) nor Apple can help you, sorry.

Activation lock can be removed only by the previous owner, with the credentials that were used to activate that iPhone. Without those credentials, that device is useless to you.

Regards

Giulio

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iCloud locked

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