airplay displays off - no option to turn on

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airplay displays off - no option to turn on

I am trying to set up the ability to connect to airplay via the top menu bar.

Considering what is written below - what else do I need to do to add the ability to connect to Airplay via an icon in the menu bar?

I am running Mojave.

I have gone into system preferences>displays.

I have ticked the box that says 'Show mirroring options in the menu bar when available.

However the drop down menu within system preferences>displays says that Airplay Display is OFF and does not have an option to switch it on.

There is an airplay device on and available.

When I go to System Preferences>sound the existence of an airplay device is confirmed

Posted on Apr 1, 2020 9:41 AM

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Answer 1

Top-ranking reply

raina_b22

Community Specialist

Apr 8, 2020 8:22 AM in response to nueve_leon

AppleBrianJones,

Thanks for testing a new user account. Since the same issue is occurring there, the next step would be reinstalling macOS: How to reinstall macOS from macOS Recovery.

While data loss occurring through a reinstall would be rare, I would advise having a backup: Back up your Mac with Time Machine.

Let me know how it goes.

Cheers,

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Answer 2

raina_b22

Community Specialist

Apr 3, 2020 2:56 PM in response to nueve_leon

Hi AppleBrianJones,

Thanks for coming to Apple Support Communities for help with AirPlay on your Mac today. I can point you to an article that may help: If AirPlay or screen mirroring isn’t working on your device.

Have you tested with any other AirPlay devices?

If the article doesn't resolve the issue, then testing inside a new user account is the next step: How to test an issue in another user account on your Mac. This can help isolate the issue to your user account or system-wide.

Let me know how it goes.

Have a fantastic day!

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Answer 3

nueve_leon Author

Level 1

67 points

Apr 7, 2020 6:07 AM in response to raina_b22

Hi Becky,,

Thanks for your suggestions.

I only have one AirPlay device to test this with. - it is an AirPort Express (2nd generation)
The firmware on the AirPort express is up to date.
The problem isn't that AirPlay isn't working - it it that the shortcut in the menu at the top of the screen is not seeing that there is an airplay device available.
I just tested this with another user account and the same thing is happening with that other account.
I am able to connect to airplay by going into system preferences - but this is laborious.

Any other ideas?

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airplay displays off - no option to turn on

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