Repeated unexpected restart due to a problem, 2015 15' rMBP — Any ideas?

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Level 1

8 points

Repeated unexpected restart due to a problem, 2015 15' rMBP — Any ideas?

I continue to have multiple system-forced restarts throughout the day on my 2015 15' rMBP, currently running Catalina, 10.15.3 (19D76) which is frequently connected to an Apple Thunderbolt Display as well as a 24' LED Cinema Display.

Upon being prompted to send this issue to Apple, I'm given the problem details and system configuration which I will include here. Would anyone be able to decipher this and relay to me what the root of this issue is?

I've attached the problem details and system configuration in the additional text.

Problem Details and System Config.

I really appreciate any help anyone may be able to lend!

MacBook Pro Retina

Posted on Apr 1, 2020 10:23 AM

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Answer 1

Best reply

Barney-15E

Level 10

113,602 points

Apr 1, 2020 1:09 PM in response to iGoPro HD

Try uninstalling these following the developer's instructions or uninstaller app.

com.Logitech.Unifying.HIDDriver	3.9.11
com.Logitech.ControlCenter.HIDDriver	3.9.11
com.globaldelight.driver.Boom2Device	1.1

I stopped using Logitech products years ago because they couldn't produce a stable kernel extension.

If you remove both and still get panics, it is most likely a hardware problem.

It appears it might be happening in the GPU, so it may have something to do with the displays. Try to repeat the panic with one of the displays disconnected.

There is a remote possibility that it could be a bug in Apple's kernel extensions.

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Answer 2

iGoPro HD Author

Level 1

8 points

Apr 1, 2020 2:45 PM in response to Barney-15E

Thank you so much for the reply! I've noticed these restarts happen throughout the night, and I wake up to a restarted computer with that same error code. I'll follow your outlined steps and will let you know of any updates.

Again, thank you!

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Answer 3

iGoPro HD Author

Level 1

8 points

Apr 2, 2020 6:01 AM in response to Barney-15E

Update: your solution solved my problem, woke up this morning and the computer hadn't restarted like it has been for the last week or so.

Thank you so much for your help!

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Repeated unexpected restart due to a problem, 2015 15' rMBP — Any ideas?

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