Safari 13.1 will not load specific pages. HELP!!

I have a Mac Pro (early 2009) and running High Sierra 10.13.6.. Just today SAFARI 13.1 started to give me lots of problems. Many pages on the web just won't load. The error message says "the page was reloaded because an error occurred)


this is what I get when trying to load a page on ebay.


I have deleted cache, turned off extensions etc.. Nothing works.


Can anyone help??

Mac Pro, macOS 10.13

Posted on Apr 1, 2020 5:25 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 6, 2020 6:38 PM

Have tried everything. Chatted with Apple but they didn't suggest anything that I had not already tried.


What did get me a working version of Safari was I reinstalled High Sierra OS. I don't have this problem with other Macs I have two on Catalina, two on High Sierra, one on Sierra and one on Mojave.


Not sure why this one iMac decided to not work correctly with Safari 13.1, but after HS installed Safari 11, everything was okay. I confirmed that it was the update to Safari 13.1 by allowing the update to go through and once again had the same issue. Resolved it for the moment by reinstalling HS OS and blocking Safari 13.1 update.

Similar questions

124 replies

Apr 3, 2020 9:19 AM in response to cybertoyz

I have the same issue. Upgrade to safari 13.1 Via auto update on high Sierra. This is similar to a safari issue several years ago where a JavaScript loops and the page reloads till it can’t any more. If I then turn off JavaScript in the develop menu the page will display (although missing everything that the JS does). This happens on major pages like the New York Times and Bank of America. I’m forced to use chrome which I don’t like. Apple, step up and fix this please.

Apr 7, 2020 5:18 AM in response to CandiceJ2020

I felt the same way, even though HS is what I run on this Mac. Didn't take very long to reinstall HS. It certainly is not an answer to this problem anymore than using Chrome, Firefox or some other browser.


Apple does need to fix it. I have an open case and I see that others on this thread do as well.


I will be trying an update to Mojave from HS to see if that allows me to run Safari 13.1 without the issue.


Maybe we can all figure out a common denominator to our issue. Everything was working fine until the 13.1 update which was on 3/24/2020. That is also the day that my Fusion drive crashed. Coincidence and unrelated? Maybe or maybe not.

Apr 10, 2020 7:54 AM in response to B BM

Hello B BM,

Thank you for the info. I did try the command-R and somehow I was directed to re-installing HS. It took about an hour and a half. Now I have HS v10.13.6 and Safari v11.1.2. Everything is back to normal and life is good. No more web pages loading errors. I did have to reinstall a legacy version of Java so I could use Dreamweaver CS6 v12 build 5861. I use Creative Suite CS6 for all my graphic work. Cannot afford the iCloud versions.


Anyway, thanks for the help and others should do the reinstall of High Sierra to get things working again.

Apr 11, 2020 1:29 AM in response to cybertoyz

Well, I decided to reinstall OS High Sierra using Command R.

For those who do not know, reinstalling using Command R reinstalls the OS only. All settings, applications, programs stay intact.

All I had to do after the installation was to log into iTunes again and of course to save all the passwords since i deleted them previously. I then updated Safari to 13.1 and for the last 2-3 hours everything is ok. I hope the error problem will not appear again.

All that took me about 1,5 hours.

If the problem comes back then I will reinstall high sierra but keep safari without the 13.1 update and wait for an update higher than 13.1 to come out.

Apr 14, 2020 5:57 AM in response to antogoul-athens

Antogoul-athens,


I am trying to replicate your success but so far it’s not possible. Would you please advise on the following items:


1) Machine model, year, config

2) Any steps taken prior to reinstall of HS (clear Safari history, cookies, etc)

3) Did you simply perform the Safari 11.3 update from App Store updates, or did you download it from somewhere? If the latter, from where?


We need to devise a repeatable SOLUTION or accept there is only a workaround by effectively downgrading to an earlier version. Leaving ourselves open to known, published vulnerabilities is no SOLUTION. For now, I am using Firefox.


Apr 14, 2020 10:08 AM in response to sncoca

Hello,


I am using a MacPro 5,1/ 2 processors each with 6 cores running 2.93GHz. 64GB Ram

Running High Sierra 10.13.6

Safari 11.1.2


My problem was fixed by first shutting down all applications. Restart holding down the Command-R keys. Open disk utility and repair your boot drive (just in case it needs it). Then just click on install macOS and you should be good to go.


This brought my computer to the version of safari that works just fine now.


Let me know if that helps you!


Steve


I made no further updates after I did the re-install of the Mac OS

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Safari 13.1 will not load specific pages. HELP!!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.