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I am unable to login from my phone into the instagram app.
I factory reset the phone and was able to login so the actual phone itself is not the issue but rather some type of corruption in the IOS or some other setting.
Ive tried just about everything and cannot get in contact with instagram.
My question is basically how to I find the corruption preventing me from logging in, and get rid of it?
iPhone X, iOS 13
Thanks for replying, WarrenKal, and that additional info, it really helps! To help isolate this, your next step is to use your Mac or PC to backup and restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software. Temporarily set up your phone as new to test your issues, and then restore your back up and test the issues again. If you still having this issue, please contact Apple directly for further assistance.
How to back up your iPhone, iPad, and iPod touch
Transfer photos and videos from your iPhone, iPad, or iPod touch
Restore your iPhone, iPad or iPod touch to factory settings
Restore your iPhone, iPad, or iPod touch from a backup
Have a great day and thanks for using the Apple Support Communities!
Thanks for replying, WarrenKal, and that additional info, it really helps! To help isolate this, your next step is to use your Mac or PC to backup and restore your iOS software to factory settings, as this process erases the information and settings on your device and installs a fresh copy of the latest iOS software. Temporarily set up your phone as new to test your issues, and then restore your back up and test the issues again. If you still having this issue, please contact Apple directly for further assistance.
How to back up your iPhone, iPad, and iPod touch
Transfer photos and videos from your iPhone, iPad, or iPod touch
Restore your iPhone, iPad or iPod touch to factory settings
Restore your iPhone, iPad, or iPod touch from a backup
Have a great day and thanks for using the Apple Support Communities!
Sarah,
Thanks for the response but instagram is not helpful with this issue at all and it is clearly an Issue with a bug in the OS. I need to figure out how to remove the bug that is preventing me from logging in from my phone.
Hello WarrenKal,
Thanks for that info and for choosing the Apple Support Communities. If I understand correctly, you are having an issue with the Instagram app on your iPhone. To help with this, please start with the steps in these resources from Instagram:
I Can't Log in | Instagram Help Center
How do I report a technical problem on Instagram? | Instagram Help Center
Cheers!
instagram error "sorry there was a problem with your request"
