You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

i cant get into my phone its frozen

my phone keeps getting frozen and not letting me put in my password and when i restart it with the power button that doesn't work either

iPhone 6s, iOS 13

Posted on Apr 1, 2020 9:22 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 1, 2020 9:57 PM

Does the iPhone demonstrate the same behavior even when it is connected to power and charging? If YES then there may be issues with your battery given the age of your iPhone 6s.

Have you tried following the instructions in this article by Apple âž” If Your iPhone is Non-Responsive or Frozen ? This may help however the hardware on your iPhone 6s will need to be in full working order including your home button.


Axel F.

1 reply
Question marked as Top-ranking reply

Apr 1, 2020 9:57 PM in response to christi122

Does the iPhone demonstrate the same behavior even when it is connected to power and charging? If YES then there may be issues with your battery given the age of your iPhone 6s.

Have you tried following the instructions in this article by Apple âž” If Your iPhone is Non-Responsive or Frozen ? This may help however the hardware on your iPhone 6s will need to be in full working order including your home button.


Axel F.

i cant get into my phone its frozen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.