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I have an old ipad and I have forgotten the passcode.
I have followed all the steps to restore but I'm not getting the restore screen after holding down the home button and top button. I get the white screen with apple logo but then it switches off.
What else can I do.
iPad Air Wi-Fi
If your iPad is disabled because you have forgotten the device passcode, you’ll need to follow this procedure:
https://support.apple.com/en-gb/HT204306
If you iPad is prompting you to restore via iTunes, you’ll need to follow this process:
https://support.apple.com/en-gb/HT203122
If your iPad will not boot, is frozen, or not responding, do one of the following:
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.
Hopefully, one or more of the above procedures will be helpful in getting you up-and-running - and lead to successful resolution of the problem.
If your iPad is disabled because you have forgotten the device passcode, you’ll need to follow this procedure:
https://support.apple.com/en-gb/HT204306
If you iPad is prompting you to restore via iTunes, you’ll need to follow this process:
https://support.apple.com/en-gb/HT203122
If your iPad will not boot, is frozen, or not responding, do one of the following:
If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.
Hopefully, one or more of the above procedures will be helpful in getting you up-and-running - and lead to successful resolution of the problem.
restore
