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Activation Lock

I bought an iphone from china..I restart it and there's Activation lock on it..I try to use My apple ID but it doesn't work..I took to a nearby shop and they are charging me almost the price of the phone i bought..Please can anything be done..It took me some time to save to get this phone please

iPhone 6 Plus

Posted on Apr 2, 2020 3:59 AM

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Posted on Apr 2, 2020 7:28 AM

If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to https://www.icloud.com/find/ My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. 


Turn off Activation Lock - Apple Support.      


If necessary, if you are the original owner, contact Apple ID Support. They will need to see the original purchase receipt with the serial number/paperwork. You can contact them using the links donv posted.

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Question marked as Best reply

Apr 2, 2020 7:28 AM in response to Phyzo1

If this is a used device, you will need to contact the previous owner to have them log out of iCloud or go to https://www.icloud.com/find/ My Phone and erase the device, then remove it from their account. If you can’t do that, the device is useless. 


Turn off Activation Lock - Apple Support.      


If necessary, if you are the original owner, contact Apple ID Support. They will need to see the original purchase receipt with the serial number/paperwork. You can contact them using the links donv posted.

Apr 2, 2020 4:03 AM in response to Phyzo1

To change the Apple ID on the phone, you'll need to sign into the account. If you can't do so, then see:

 

Security and your Apple ID https://support.apple.com/en-us/HT201303

 

This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.” 

 

So, you will not be able to remove the activation lock unless there are extenuating circumstances. Unfortunately, I don't think you have any extenuating circumstances. But, you still can try contacting Apple support for help. See:

  

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362

 

Apple ID Support https://support.apple.com/apple-id

 

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

 

Get Support: We’re here to help  https://getsupport.apple.com/. Go through the options to find the best support option.

Activation Lock

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