Screen turning off when watching video

Hi. I have a problem after ios 13.4 update. When i watch a video on safari the screen is turning off after 30 sec or depending what turning off time i have set in settings. Anyone has this problem after update? Thanks

Posted on Apr 2, 2020 10:57 AM

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Question marked as Top-ranking reply

Posted on Apr 5, 2020 11:45 AM

Hello Bobo_99,


Welcome to the Apple Support Communities, and I understand the screen is turning off when watching videos on Safari. I'll do what I can to help.


Here are some suggestions since you've already checked the auto-lock settings:


Answering these might also help determine the next best steps:

  • Does this happen with other apps? If so, which ones?


Enjoy.

2 replies
Question marked as Top-ranking reply

Apr 5, 2020 11:45 AM in response to Bobo_99

Hello Bobo_99,


Welcome to the Apple Support Communities, and I understand the screen is turning off when watching videos on Safari. I'll do what I can to help.


Here are some suggestions since you've already checked the auto-lock settings:


Answering these might also help determine the next best steps:

  • Does this happen with other apps? If so, which ones?


Enjoy.

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Screen turning off when watching video

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