Wireless Keyboard - pairing issue

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jonoswan Author

Level 1

8 points

Wireless Keyboard - pairing issue

I have an older Apple wireless keyboard with AA batteries.

The keyboard has been working fine for the last few years till today.

The keyboard stopped pairing, and then wouldn't pair again.

The issue seems to be that the it won't allow me to entering the pairing code.

The pairing code flashes up for a second and comes back saying that:

"The pairing code doesn't match"

Any help would be great. Thanks.

[Image Edited by Moderator to Remove Personal Information]

MacBook Pro 13", macOS 10.14

Posted on Apr 2, 2020 2:30 PM

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Answer 1

QuickPost

Level 10

103,437 points

Apr 2, 2020 5:54 PM in response to jonoswan

Hello,

You will need to call Apple for assistance.

Contact AppleCare

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Answer 2

QuickPost

Level 10

103,437 points

Apr 2, 2020 3:36 PM in response to jonoswan

Hello,

What type of device are you attempting to connect this Apple Wireless Keyboard to?

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Answer 3

jonoswan Author

Level 1

8 points

Apr 2, 2020 4:05 PM in response to QuickPost

Hi, thanks for getting back to me.

I'm connecting it to a MacBook Pro 2012, I've also tried it on a iPad and it has the same response.

It endeavours to pair - then flashes up to enter the Passkey for a second. You don't have a chance to enter anything.

It then states that "The pairing code doesn't match" and refuses to pair.

Any help would be great, the keyboard has worked flawlessly for years up till this point.

Thanks.

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Answer 4

jonoswan Author

Level 1

8 points

Apr 7, 2020 2:19 AM in response to QuickPost

Thanks, Apple support were no use, they didn't have any solution apart from a new keyboard.

The keyboard ended up starting up again after a few days, very weird. I think it was either liquid under the keys or that one of the keys was stuck causing the pairing failure.

All going again with 10 year old tech, thanks for your assistance!

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Wireless Keyboard - pairing issue

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