Microsoft RDP client for Mac receiving "Unable to connect" error code 0x5000007 from Microsoft RD Gateway

We have an RD Gateway server setup and running well. All of our Windows clients can use MS RDP client from outside of the LAN, but Mac users continue to receive and error; "Unable to connect Your session ended because of a protocol error while communicating with the Remote Desktop Gateway. If this keeps happening, contact your network administrator for assistance."


I can successfully connect a Mac running MS RDP client to computers on the network, but fail when accessing from outside of the firewall, through the gateway server.


i'm so so so stuck. help please.

Posted on Apr 2, 2020 5:10 PM

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3 replies

Apr 3, 2020 1:43 PM in response to RichardVisageMe

If you have a good rapport with your IT support team then ask them if you need to install an SSL certificate on your Mac. My understanding is the RD Gateway requires this for RD clients to connect successfully. The other aspect of this is whether you have to establish a VPN first. Now this may or may not be a requirement prior to using MRD but its worth asking.


I've had another look and found this:


https://remotedesktop.uservoice.com/forums/925639-remote-desktop-beta-client-for-ios/suggestions/39205006-rd-gateway-error-0x3000066


Ask if TLS v1.2 is enabled and make sure you're on the latest macOS. Worth a try?


Good luck!

Apr 3, 2020 4:17 AM in response to RichardVisageMe

This forum is for Apple's Remote Desktop and therefore not for you. Microsoft's Remote Desktop forum is here:


https://remotedesktop.uservoice.com/forums/287834-remote-desktop-client-for-mac


You should have a word with your network administrator and ask them the question. FWIW I think there's a certificate or a protocol setting that needs to be configured somewhere that will allow your Mac to 'pass-through'. This could be something built-in on a PC or pre-configured when your IT department roll out the setting to their PC clients. Be patient and persistent and don't let them fob you off simply because you're on a Mac and not a PC. They should be supporting you properly irrespective of platform. It's their job after all


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Microsoft RDP client for Mac receiving "Unable to connect" error code 0x5000007 from Microsoft RD Gateway

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