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frozen phone

my iphone 11 is frozen on the apple it wont reset and turn on what can i do? I dont have a apple computer and the apple store is closed

iPhone 11, iOS 13

Posted on Apr 2, 2020 5:13 PM

Top-ranking reply

Level 10

212,504 points

Posted on Apr 2, 2020 5:19 PM

If it does need to be restored (it probably won’t) you don’t need an Apple computer. A Windows 7 or later computer with iTunes can be used also.

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