Restore of iphone X

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Restore of iphone X

I can't get passed the restore picture on my sons iPhone X. I have tested to connected it with cable to iTunes on three different PC's, using two different cables, for some 20 attempts. The Pc's recognize the phone, shows the serial no in iTunes and I get the dialogue to Update or Restore. Software start to download and gets unpacked, but when coming to send software to phone it goes from showing restore screen to showing the apple symbol for restart. But then it stops and I get error message 4013 in iTunes and the phone goes back to show the restore screen. What else can I do to get the phone back to usable mode again? Tried both Update and Restore several times. Grateful for any help you can provide! /Br Patrik

iPhone X

Posted on Apr 3, 2020 2:59 AM

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Answer 1

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Demo

Level 10

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Apr 3, 2020 3:03 AM in response to patrik36

I don’t know how much help this support article will be, but this is what Apple suggest when you get that error code.

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

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Answer 2

Demo

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166,633 points

Apr 3, 2020 3:32 AM in response to patrik36

You’re the talking to Apple Support when you come here. This is Apple’s user to user community support forum. You need to contact Apple directly using the link in the support article.

I copied the last sentence in the article. You can tap or click on the contact us link here to start the process.

If you continue to see error 9, 4005, 4013, or 4014 when you try to restore your iPhone, iPad, or iPod touch, contact us.

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Answer 3

patrik36 Author

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Apr 3, 2020 3:24 AM in response to Demo

Have seen that article and tried all of it, different PC's, different cables, updated to latest version and tried again several times. Last step as they suggest there is to contact apple support, and that is what I try to do here.

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Restore of iphone X

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