MacBook Pro not charging through USB-C Digital AV Multiport Adapter

Question

I have a MacBook Pro (15-inch, 2016) with two 24" monitors and other accessories plugged into their four USB C ports.

If I connect the power adaptor through the Apple USB-C Digital AV Multiport Adapter, I cannot charge the notebook battery.

The only way to charge the battery is by connecting the Power Adaptor directly to one of the USB C ports.

Any suggestions on what I need to do in order to be able to charge the notebook through the USB-C Digital AV Multiport Adapter.

Thanks.

Posted on Apr 3, 2020 8:19 AM

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Answer 1

Level 9

51,804 points

Hi,

Product Information says "You can also connect a charging cable to the USB-C port to charge your Mac or iPad Pro."

It should be able to charge your MacBook Pro with charging cable.

Resetting SMC could solve the issue.

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Answer 2

Thanks I did reset the SMC and it worked.

Do you know how often do I need to reset the SMC?

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