Instagram profile page not working.

Hello, I have recently got my iPhone 11 Pro. However when using Instagram and trying to access the profile page of my signed in account, the screen goes black and the app unresponsive. In order to use the app agin I need to close it and restart it but whenever I try to access the profile page the same always happens again. I have tried multiple solutions including reinstalling the app but the issue still occurs. Ive also used Instagrams own troubleshooting procedure but it still did not work. I cannot report the issue to Instagram as the ‘report an issue’ button is in settings and settings is in the profile page which I cannot access. Apart from this issue there is no apparent issues when using the app.

Please help!!!

Posted on Apr 3, 2020 10:31 AM

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Posted on Jul 14, 2020 4:27 AM

Hello, fixed the issue after a few months, seems to have been an issue with the full keyboard access feature. To turn it off go into Settings> Accessibility> Keyboards> Full Keyboard Access> And then switch off ‘Full Keyboard Access’ a pop up may appear stating “Are you sure you want to turn off Full Keyboard Access?” Select Yes.

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Question marked as Top-ranking reply

Jul 14, 2020 4:27 AM in response to supriya224

Hello, fixed the issue after a few months, seems to have been an issue with the full keyboard access feature. To turn it off go into Settings> Accessibility> Keyboards> Full Keyboard Access> And then switch off ‘Full Keyboard Access’ a pop up may appear stating “Are you sure you want to turn off Full Keyboard Access?” Select Yes.

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Instagram profile page not working.

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