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iphone disabled

hi i found my old iphone and the screen says it is disabled and to connect to itunes, when i plug it into my computer it isnt connecting

iPhone 4s, iOS 9

Posted on Apr 3, 2020 12:49 PM

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Question marked as Best reply

Posted on Apr 3, 2020 12:55 PM

If your computer doesn't recognize your iPhone, iPad or iPod

If your computer doesn't recognise your connected device, you might see an unknown error or a "0xE" error. If you do, follow these steps and try to connect your device again after each step:


Make sure that your iOS or iPadOS device is unlocked and on the Home screen.

Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.

Make sure that your device is turned on.

If you see a Trust this Computer alert, unlock your device and tap Trust.

Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*

Restart your computer.

Restart your device:

iPhone

iPad

iPod touch

Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.

Full article >> https://support.apple.com/en-gb/HT204095

2 replies
Question marked as Best reply

Apr 3, 2020 12:55 PM in response to shanae18

If your computer doesn't recognize your iPhone, iPad or iPod

If your computer doesn't recognise your connected device, you might see an unknown error or a "0xE" error. If you do, follow these steps and try to connect your device again after each step:


Make sure that your iOS or iPadOS device is unlocked and on the Home screen.

Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.

Make sure that your device is turned on.

If you see a Trust this Computer alert, unlock your device and tap Trust.

Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*

Restart your computer.

Restart your device:

iPhone

iPad

iPod touch

Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.

Full article >> https://support.apple.com/en-gb/HT204095

iphone disabled

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