Airplay and HP Printer Issues

Hello Communities,

With a new HP Envy Photo 7800 series printer, I am unable to print page(s) from a website as I was able to do before. An HP technician on a chat suggested an HP produced video that requires me to have the printer ad hoc talk to my MacBook Air. Then add the router into the mix later. First thing I had to do was get my Airport icon on the task bar. I can do that (found a video on Youtube), but the icon doesn't stay on long enough to search for my printer. And it certainly hasn't found my printer so that I can print a new configuration page. Any help with either the Airport or the printer not being able to print a webpage would be helpful

MacBook Air 13", macOS 10.14

Posted on Apr 3, 2020 2:00 PM

Reply

Similar questions

6 replies

Apr 3, 2020 3:48 PM in response to psnewman

We need more info.


And I personally dislike the setup with adhoc running on the HP. That is going to be really messy.

Anyway we need to start with the following.


What make and model is the main modem? Is it a router and working as your main router?


What model is your airport? If more than one please detail all of them. And how they are connected.

Also age and firmware revision. A simple screenshot of the summary page from airport utility makes this simple.


Please explain the fault a little bit further.


I am unable to print page(s) from a website as I was able to do before.


Does this mean the printer still prints your files from any other App.. just the web browser print is failing?

A full failure of the printer makes sense.. but a failure to print from one App only, you should NOT be changing the network around. The issue is the app itself.

What web browser are you using?

What error messages if any?

Have you tried a simple print to pdf and then print the pdf from preview as a way around the problem?


Did you change recently anything on the computer or printer or (unlikely) network at the time this happened???

For example did you upgrade to Catalina. because big changes happen with the new OS.

Apr 4, 2020 9:48 PM in response to psnewman

Why would Apple release a monster on us?


Apple have warned people over and over that with the release of Catalina 32 bit software would cease working. So it was done with as much warning as is possible. The problem is people do not realise the extent of old applications they are running or how difficult it is to removed old drivers and load new ones. HP has not helped.


Sorry I assumed this was a recent problem. How old is the printer? When you said new I assumed a week or two.. do you mean you owned this printer before you installed catalina??


I agree it is hard to get help at this point.


Here is the best suggestion I can make.


Download and install Carbon Copy Cloner (CCC for short). It is free to use for a month.

You need a USB disk.. It does not need to be any bigger than the current boot disk in the Macbook. You need to create a bootable clone of your existing Mac disk using CCC. And then boot from it.. so you have a proven way to recover right back to the point where you are now.


Then clean install Catalina.. which means booting to recovery and downloading and installing directly.. unless you still have the catalina install on your computer and can create a boot USB memory stick.

Clean install Catalina and then use the very latest drivers from HP and see if it works to print from browser. If not you can clean install mojave and use that with the correct HP drivers which should then allow you to print as you did before the install of Catalina. To recover your files it should be possible to copy them back from the disk you currently use for backup.. as I understand you are not using Time Machine. Or will need to boot the CCC backup and copy all those files to a public share directory so you can access them from your Mojave install on the internal disk of the Macbook Air.

Sorry i know this is complicated.. but it is the only way I know to get the printer running properly under the new OS.


Apr 4, 2020 3:22 PM in response to psnewman

I've not changed anything on the computer except for upgrading to Catalina 10.15.3.


That is a massive change.. huge.. all 32bit applications just stopped working. Old drivers can stop working.


Can I suggest the easiest way to fix your problem is to use your Time Machine backups and restore your computer to a date just before you upgraded. Mojave or whatever OS you were on will still work exactly as it did.. all your problems will go away.. and then think very very carefully about the cost in time and effort to start on a new OS that must have all the drivers updated. Of course that requires you have a Time Machine backup.. please tell me you backup properly.. !!


If you want to beat a path to Catalina Nirvana through virgin jungle (snow perhaps where you live), you will likely need to do a clean install and start with all new apps and drivers. I discovered this myself recently helping a friend update a mac mini.. I quickly discovered Catalina was a whole new ballgame. It was too costly in time and effort to get his printer and apps all working again so reloaded his previous OS and upgraded to Mojave .. the last OS that supports 32bit apps.

Sidenote.. I also gave up on HP printers for the same reason.. the drivers are exceedingly obscure now. This should be automatic with AirPrint.


I am happy to help you return to previous OS with Time Machine.. if you have backups and wish to do that just ask.

I cannot help with getting HP printer to work on Catalina. It is too arcane.. unless I am sitting at your computer and can address each problem as they come up. There will be stacks of them.

Do you have a computer support person who is Mac savvy in your area? Honestly you need on site help. Think of it as the washing machine .. if it breaks you call a technician who is trained to fix it.


Let me explain the confusion with airports. Apple refer to their routers as airport. They also call their wireless setup in Mac airports. Airport routers are now finished and done with.. You posted in the airport router support area. Since you don't have an airport router the place to post is Mac OS you are fighting to make work. i.e. catalina.


https://discussions.apple.com/community/mac_os/catalina


There are other posts there with print problems.. to HP printers unsurprisingly.

https://discussions.apple.com/thread/250786069


Apr 4, 2020 7:21 PM in response to LaPastenague

Hello Again,


I back up my data on time machine on a external hard drive. I probably installed Catalina a week or so after it was offered as an upgrade. (Why would Apple release a monster on us?). As it was released to the public on October 7, I probably downloaded it mid-October.

Is it too late to go back to Mojave? I believe only my data is backed up on the external Seagate. I might just wait until the Apple stores are open again.


Unless you can write down instructions, or I can find the answers in the Catalina discussion, I'll probably wait and deal with the inconvenience.


Paul



Apr 4, 2020 9:21 AM in response to LaPastenague

Hello LaPastenague. Thanks for offering to help.


Make and Model: CenturyLink C1100T 802.11n WiFi Router. It may have been built by RoHS. (I have to run DSL up here in the mountains of Colorado.)


I don't know the model of my airport. I don't even know what an airport is. Maybe I don't have this loaded at all as the icon has never appeared until I used the following: https://www.youtube.com/watch?v=IKHlJdyNP-k.


Indeed, I can print docx, pdf, jpgs, tiffs, etc. Some documents that appear in Preview, I have to first save to my desktop (usually as pdfs) and then open them before printing them. It is the web browser print that fails. I use Chrome all of the time as my office computer (a PC) used Chrome (I'm retired now).


I receive the following error message on a greyed out print screen: "The selected printer is not available or not installed correctly. Check your printer or. try selecting another printer." This appears, for instance, when I am trying to print a recipe from the NYTimes Food section, clicking on the print icon on the webpage.


As I wrote, I cannot print from Preview. I had to save the document, usually as a pdf, to my desktop before I can print.


I've not changed anything on the computer except for upgrading to Catalina 10.15.3.


We did install a new router as the old one was needing to be restarted more often than it needed to previously. CenturyLink sold us the router described above, claiming it would also increase our speed; however, we haven't noticed much of an increase in speed. (This could also be the result of our daughter and family who have come to live with us from the Bay Area which has added two more laptops and two more phones to our personal two laptop/two phone WiFi load. The son-in-law is working from our home every weekday.)


I thought the instructions from https://www.supportvideos.ext.hp.com/detail/video/1251249230001/setting-up-an-hp-printer-wirelessly-in-mac-os-x really arcane and difficult to follow, setting up an adhoc network. The first thing the video asked me to do is to use my Airport to connect to the printer and then print the printer's configuration page. I kept thinking something must be an easier fix than that.


Thanks for your time and help.


I'm hoping I can do all this without too much of a problem.


Paul

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Airplay and HP Printer Issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.