Update stalled/iPhone Xs won’t turn off or reset

I tried to update my iPhone Xs via iTunes/plugged in to my computer, and it stopped and said it could not update.


The phone screen is stuck on the Apple logo, with about one millimeter of the update stays bar.


I’ve tried turning it off and doing a hard reset, but nothing changes.


I’ve tried plugging it back in, and nothing.


What else can I do to cancel the reset and turn off my phone, so I can do a restore from backup?

iPhone XS

Posted on Apr 3, 2020 8:45 PM

Reply
1 reply

Apr 6, 2020 7:49 PM in response to Paradigm2012

Hello Paradigm2012 and welcome to Apple Support Communities.


I see you have run into some difficulty trying to restore an iPhone XS. Start here:


If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support


If the tips there do not resolve the issue, you'll find a link at the end of the article that will allow you to contact Apple Support for further help.

Cheers.

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Update stalled/iPhone Xs won’t turn off or reset

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