You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Receive an email from apple support

I received an email with an attachment Which said that somebody has been doing some purchase with my apple ID, the person that has sign in with my account is not me bud i cant cancel the purchase because i leave in iran and i can’t verify my ID with my iran Credit card, what should I do to cancel this purchase??

Posted on Apr 3, 2020 9:03 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 4, 2020 4:13 AM

It's a phishing email. See :


Phishing and similar emails : Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support

Genuine iTunes emails : Identifying legitimate emails from the iTunes Store - Apple Support

2 replies

Apr 4, 2020 7:49 AM in response to golbarg76

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Receive an email from apple support

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.