Apple Pencil

Hey, I have the iPad 6 th Gen and the first Apple Pencil. For some reason ever since I updated to software 13.4 my pencil won’t work. Tip is fastened, tried disconnecting pencil and RE connecting. Tried shutting iPad down and reconnecting and nothing. Is there something I can do? Only had this a year.

iPad (5th gen) Wi-Fi

Posted on Apr 3, 2020 11:47 PM

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1 reply

MichelPM

Level 10

81,525 points

Apr 4, 2020 12:19 AM in response to rena258

I suggest contacting/reaching out to Apple Product support and services.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.

https://www.apple.com/contact/

https://support.apple.com/en-us/HT201232

Best of Luck to You!

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