Apple TV repeatedly crashes when playing music via homesharing

Hello. Recently got a new 4K Apple TV. In the last couple of days, when I try to use the Computers app to play music from my iMac via Homesharing, it plays for only a few seconds before it stops and resets to the home screen. All software is up to date. I've tried restarting, restoring, nothing works. Worked fine for a couple weeks; this crashing problem started just a couple of days ago. Has anyone else experienced this?

Apple TV HD, tvOS 13

Posted on Apr 4, 2020 5:09 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 4, 2020 10:02 AM

DanielMac77 Said:

"Apple TV repeatedly crashes when playing music via homesharing: Hello. Recently got a new 4K Apple TV. In the last couple of days, when I try to use the Computers app to play music from my iMac via Homesharing, it plays for only a few seconds before it stops and resets to the home screen. All software is up to date. I've tried restarting, restoring, nothing works. Worked fine for a couple weeks; this crashing problem started just a couple of days ago. Has anyone else experienced this?"


Restart the Router:

This often happens to me when streaming content. Far too much network traffic is going through, not necessarily from your side.


So, as I do,...


I. Restart the router:

  1. Unplug: your Router
  2. Wait: 30 Seconds
  3. Power Up: your Router


Then...


II. Restart the Apple TV:

  1. Unplug: your Apple TV
  2. Wait: 30 Seconds
  3. Power Up: your Apple TV


Then...


III. Try this All Once More:

3 replies
Question marked as Top-ranking reply

Apr 4, 2020 10:02 AM in response to DanielMac77

DanielMac77 Said:

"Apple TV repeatedly crashes when playing music via homesharing: Hello. Recently got a new 4K Apple TV. In the last couple of days, when I try to use the Computers app to play music from my iMac via Homesharing, it plays for only a few seconds before it stops and resets to the home screen. All software is up to date. I've tried restarting, restoring, nothing works. Worked fine for a couple weeks; this crashing problem started just a couple of days ago. Has anyone else experienced this?"


Restart the Router:

This often happens to me when streaming content. Far too much network traffic is going through, not necessarily from your side.


So, as I do,...


I. Restart the router:

  1. Unplug: your Router
  2. Wait: 30 Seconds
  3. Power Up: your Router


Then...


II. Restart the Apple TV:

  1. Unplug: your Apple TV
  2. Wait: 30 Seconds
  3. Power Up: your Apple TV


Then...


III. Try this All Once More:

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple TV repeatedly crashes when playing music via homesharing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.