Apple tv doesn’t work

Hi davide42,

Thanks for the update. If those steps didn’t help, try to sign out of the Apple TV+ service on your smart TV and Fire TV stick. If you have any issues signing out, follow the steps under ‘If you're signed in to a smart TV or streaming device that you no longer have access to’ from this article:

Set up the Apple TV app on your smart TV or streaming device

Then restart your devices and sign back in. If you still have issues after that, go through the steps in this link for issues using this on your Samsung Smart TV:

Apple TV app is not working

Then go through this link for issues with Apple TV on your Fire stick:

Amazon.com Help: App Crashes or Won't Load on Your Fire TV Device

Take care.

Hey there davide42,

Thanks for reaching out to Apple Support Communities. I understand you’re experiencing some issues with the Apple TV app on your Samsung TV and Fire TV stick. I’ll be happy to help.

For both devices, make sure the latest firmware has been installed. You’ll need to refer to the manufacturer for info on how to do this. Also, check to make sure these devices are supported using the steps here:

Devices you can use with the Apple TV app and Apple TV+

If you’ve changed regions lately, make sure the Apple TV app is available in your area:

Availability of Apple Media Services

You mentioned removing the app from your devices and reinstalling, see if resetting the app has any impact on this. This article has more info:

Set up the Apple TV app on your smart TV or streaming device

Regards.