You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I have a MacBook Pro 2017 13-inch Touch Bar, my battery wont charge when it’s plugged in, I tried the SMC reset with the charger plugged in and charger not. What do I do?
MacBook Pro 13", macOS 10.14
Try using another USB-C port. Try one on the other side as well if you have four ports. Make sure you are using the proper USB-C charging cable -- not all cables may charge the laptop. Make sure to plug the charging cable directly into the laptop since some dongles/docks may have issues. Also make sure to unplug the charger from the electrical outlet for a minute to reset the charger's internal circuitry. Also try an electrical outlet in another room.
See if your computer qualifies for this free Apple battery repair program:
https://support.apple.com/13inch-macbookpro-battery-replacement
Here is an Apple article for troubleshooting USB-C charging issues:
https://support.apple.com/en-au/HT204652
FYI, here is a list of all the current publicly acknowledged free repair programs for various Apple products (some products such as your laptop have multiple repair programs):
https://support.apple.com/exchange_repair
If this doesn't help you, then you will need to get the laptop repaired.
Try using another USB-C port. Try one on the other side as well if you have four ports. Make sure you are using the proper USB-C charging cable -- not all cables may charge the laptop. Make sure to plug the charging cable directly into the laptop since some dongles/docks may have issues. Also make sure to unplug the charger from the electrical outlet for a minute to reset the charger's internal circuitry. Also try an electrical outlet in another room.
See if your computer qualifies for this free Apple battery repair program:
https://support.apple.com/13inch-macbookpro-battery-replacement
Here is an Apple article for troubleshooting USB-C charging issues:
https://support.apple.com/en-au/HT204652
FYI, here is a list of all the current publicly acknowledged free repair programs for various Apple products (some products such as your laptop have multiple repair programs):
https://support.apple.com/exchange_repair
If this doesn't help you, then you will need to get the laptop repaired.
I will ask the Host to move you to the MacBook Pro forums where you will get more views.
Tried SMC and MacBook Pro battery still won’t charge.
