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I can’t pay by using apple id

It shown “your purchase could not be completed”

Posted on Apr 5, 2020 11:51 AM

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Question marked as Best reply

Posted on Apr 5, 2020 1:20 PM

contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.  


iTunes Store - Contact Us - Official Apple Support.       


iTunes Support – world wide        

2 replies

Apr 5, 2020 11:53 AM in response to fat85

Have you added funds to your Apple ID? Before you can add funds to your Apple ID, you must have a valid payment method on file. Learn about the payment methods that you can use with your Apple ID." See how to Add funds to your Apple ID https://support.apple.com/en-us/HT208687  Note that "after you authorize the payment, the funds ... [are credited] to your Apple ID. Then, you can use the credit to make purchases from the App Store or iTunes store.

I can’t pay by using apple id

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