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TXGirl- Author

Level 1

4 points

My iPhone 11pro won't turn on

After doing an update on my phone, it seemed fine. Ten minutes later, the screen was dark with only the white Apple. It won't power on. I've tried charging, but still nothing.

iPhone 11 Pro, iOS 13

Posted on Apr 5, 2020 8:46 PM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,940 points

Posted on Apr 6, 2020 1:41 AM

You still see a black screen after charging, force restarting, following the steps in this article.
You see a black screen, but you can hear alerts, sounds, and vibrations.
The screen remains black, but the device chirps when you unmute it and connect it to power.
Your screen is on, but it doesn't respond when you tap, slide, or try other gestures.
You can't force your device to restart because a button is broken or stuck.
Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:

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My iPhone 11pro won't turn on

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