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User profile for user: natassja98
natassja98 Author
User level: Level 1
4 points

Brand new phone not turning on

I just bought a iPhone 14 pro max last week and it will not turn on. It is charged but the screen is just black. I have tried turning it on.


iPhone 14 Pro Max, iOS 16

Posted on Oct 25, 2022 7:11 AM

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Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,724 points

Posted on Oct 25, 2022 7:26 AM

NOTE: You can go right to point 3 below, if you like, and bypass the first two points. This is because your iPhone 14 is new and is still under Apple’s 1YR Limited Warranty. You should take advantage of it and have it examined at the Apple Store or at an Authorized Service Center.


(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3)  If that does not help then have your iPhone examined at the Apple Store or at an Authorized Service Center. You may also 👉 Contact Apple for support and service - Apple Support


Axel F.

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Question marked as Top-ranking reply
User profile for user: Axel Foley
Axel Foley
User level: Level 10
149,724 points

Oct 25, 2022 7:26 AM in response to natassja98

NOTE: You can go right to point 3 below, if you like, and bypass the first two points. This is because your iPhone 14 is new and is still under Apple’s 1YR Limited Warranty. You should take advantage of it and have it examined at the Apple Store or at an Authorized Service Center.


(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF). 

(2)  If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3)  If that does not help then have your iPhone examined at the Apple Store or at an Authorized Service Center. You may also 👉 Contact Apple for support and service - Apple Support


Axel F.

Reply

Brand new phone not turning on

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