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Hi,
I am having an issue with my Mackbook Air, certain websites not loading, its only on the odd few. It says it can't establish a secure connection to the server but most other pages are working? does anyone know how to fix this please?
Thanks :)
MacBook
Safari doesn't load a page or webpage items are missing.
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.
Etrecheck – System Information.
Web site version if required. https://etrecheck.com
Safari doesn't load a page or webpage items are missing.
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.
Etrecheck – System Information.
Web site version if required. https://etrecheck.com
Hi, Thankyou for your help.
No VPN on and I'm don't think there a anti virus running as I've not set one up?
sorry I'm new to this so I'm not sure what i am doing.
I tried to set up another admin user and its the same problem on that log in too.
i can't see a share report? sorry I'm useless!
In my case was the web shield of the antivirus.Once disabled all get back to normal. I use Avast as antivirus. Hope it helps.
Ah one more thing, could be something between Mac OS updates and antivirus updates...I recall I had both applied like 2 days or so ago. Maybe that's the "friction"
You are welcome, and just a heads up : Apple release yesterday or the day before another update. Try to install that update, may resolve the issues. In my case anyway disabling the web shield it did solve the issue.
From an Etrecheck report.
You are welcome. Do you see the Share Report in the toolbar?
No i couldn't see it :(
Thankyou! ill have a look :)
Safari won't connect
