Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Sound output device randomly disappears

Here's my problem:


I use Apple Music to listen to music. I usually have my headphones (Beats X: bluetooth), but since I'm home office I just listen to music through my speakers. When I stopped using my headphones, the music would randomly stop and continue in 1-2 seconds.


First I thought it was an issue with the internet, which makes sense since I'm working from home & didn't have the same problem when I was at work.


However, then I noticed that that the sound icon in the top bar goes from this:


to this:


So I started googling for problems with Macbooks randomly muting themselves. I found nothing about such problem.


Then I noticed that in a Skype call, Skype would say that I have no microphone/speaker hardware, which made me open System Preferences > Sound and stare at my computer (with music on) for 5 minutes to see what happens.


It turns out that both input & output devices (built-in) disappear from the lists of available devices for input & output.


As I mentioned it doesn't only happen while listening to music in Apple Music, same issue appears in Skype calls, while watching Youtube videos, etc.



Any help is appreciated! Thank you & stay safe.


MacBook Pro 13", macOS 10.14

Posted on Apr 6, 2020 1:29 AM

Reply
Question marked as Best reply

Posted on Apr 6, 2020 3:23 AM

"It turns out that both input & output devices (built-in) disappear from the lists of available devices for input & output"

that smells like possible hardware issue.

I propose to do these:

SMC reset: https://support.apple.com/en-us/HT201295

and

Pram reset: https://support.apple.com/en-us/HT204063

after that, maybe even do a second SMC and PRAM reset



Similar questions

3 replies
Question marked as Best reply

Apr 6, 2020 3:23 AM in response to fakeheal

"It turns out that both input & output devices (built-in) disappear from the lists of available devices for input & output"

that smells like possible hardware issue.

I propose to do these:

SMC reset: https://support.apple.com/en-us/HT201295

and

Pram reset: https://support.apple.com/en-us/HT204063

after that, maybe even do a second SMC and PRAM reset



Sound output device randomly disappears

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.