Macbook camera not working on zoom.us

Hi!

I solved same problem on my Mac with Catalina installing default zoom app and after first start, on zoom menu bar, checked for updates. It suggest install the compatible version with my Mac.

After that, camera start working fine.

I hope that helps.

Cheers

Hey MacMusic2020,

Thank you for using Apple Support Communities!

I hear that you're having trouble with using your camera in a third party app. I'd be glad to help out!

I'd recommend allowing access to that app first using these steps:

Control access to your camera on Mac - Apple Support

Cheers!

MacMusic2020 wrote:

Hi,

I recently downloaded zoom.us for video conferencing and I have been having issues with the built in camera working with the program.

it works fine with facetime but just appears black below so i was wondering if anyone can support me in this?

Thanks

https://discussions.apple.com/content/attachment/8023a2ab-dce4-4828-b536-d4074f4d3dff

what exact Mac /model /year /size /retina /TouchBar is this

and

what exact macOS you are currently running?

I also have the same issue here:

I should add that is appear like the camera is recording as anyone dealing into the call can see its output, the image just will not render on my Mac.

It also looks like the issue occurs with iSight and USB webcams.

Thanks

I think the issue is that your computer does not support Mojave and although works well in most cases there is some compatibility issue with Zoom.

I have the same computer with a Mojave partition and a High Sierra partition. Zoom works perfectly in High Sierra but in Mojave the camera is functioning and other people can see me but there is no video, just like your problem. FaceTime works fine on both partitions.

It is possible that updated versions of Zoom will fix the issue but I doubt it. If you need Zoom, I would suggest that you either partition your HD and set up a HS partition, or downgrade to HS instead of Mojave.

I'm having the same issue does anybody know the solution please?

I have the same problem. Actually other participants can see me on "zoom.us" but I cannot see anyone, only the black screen.

MacMusic,

Did you ever get this to work in Mojave? I continue to use High Sierra but with the new mandatory upgrade of Zoom I'm afraid we may soon be out in the cold on that too.