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masterrn Author

Level 1

4 points

Unable to restore phone

I need to get tech service for my phone or someone to help me restore it myself. It locked up and then did not recognize my face or passcode. I need the phone restored to factory settings so I can get back on it. Please help!

iPhone XR, iOS 13

Posted on Apr 6, 2020 11:29 AM

Top-ranking reply

razmee209

Level 10

193,692 points

Posted on Apr 6, 2020 4:31 PM

If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

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Unable to restore phone

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