New iphone XR Won't Sync to iTunes

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Level 1

9 points

New iphone XR Won't Sync to iTunes

My new iPhone XR will not sync to iTunes. It stays stuck on step 4 of 4 for 24 hours +. I've tried corrective actions found online but still no success. I've also tried to sync wireless but no results. I've tried reaching Apple support with no luck. Totally frustrated. I need to backup by phone. Is it a different process to back the phone up to iCloud. My main concern is maintaining my contacts and photos.

Can someone help me by pointing me in the right direction?

Posted on Apr 6, 2020 12:03 PM

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Answer 1

Best reply

sberman

Level 10

264,129 points

Apr 20, 2020 7:05 PM in response to JaeLCole

Your iPhone is attempting to back itself up using iCloud. You should help this along by plugging in your iPhone to the wall and leaving it on (strong) wi-fi.

Otherwise, you can abort the iCloud backup process at Settings > [your Apple ID] > iCloud > iCloud backup

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Answer 2

sberman

Level 10

264,129 points

Apr 6, 2020 12:11 PM in response to JaeLCole

This explains the two backup methods.

How to back up your iPhone, iPad, and iPod touch - Apple Support

You have not told us your iTunes version number, or your operating system name and version number. Perhaps these are too old for your iPhone.

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Answer 3

JaeLCole Author

Level 1

9 points

Apr 20, 2020 5:27 PM in response to sberman

I received a "Settings" message that says:

This iPhone has not been backed up recently because it is still restoring from an iCloud backup. You can cancel this resotre in iCloud settings.

Now I'm totally confused. WTH is going on with this phone? Is it me?

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Answer 4

JaeLCole Author

Level 1

9 points

Apr 26, 2020 9:43 AM in response to sberman

I’m now updated. May we please get some help. The phone indicates it is still restoring from iCloud. I need some real help to help me resolve the problem.

I think it is clear I’m a novice. I would sincerely appreciate some assistance to help me resolve my problem. Or a number to call to talk to someone.

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Answer 5

sberman

Level 10

264,129 points

Apr 26, 2020 1:44 PM in response to JaeLCole

Your post is extremely confusing.

JaeLCole wrote:

The phone indicates it is still restoring from iCloud.

”Restoring”? Where did that come from? Your first two posts above discussed backing up to iCloud, which is basically the opposite of restoring from iCloud.

You should provide a detailed, step-by-step account of exactly what steps you’ve taken, and what you saw after each step.

It’s hard to imagine what you might have done to provoke a restore from iCloud.

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