Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Scam email saying from Apple

I recently received an email about a purchase I did not make. I believe it to be a scam email.can you help me.

iPad Air, iOS 12

Posted on Apr 6, 2020 7:14 PM

Reply
Question marked as Best reply

Posted on Apr 6, 2020 7:37 PM

Those schemes are quite common, and the quantities will only increase as the phishing schemes do work.


Delete it, and get on with your life.


The following includes how to report it, if you’re inclined:

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Also:

Identify legitimate emails from the App Store or iTunes Store - Apple Support


Emable two-actor authentication, as that provides an extra layer against unauthorized access to,your Apple,ID.


And backups. Backups are an oft-neglected part of security. Backups can be a path to data recovery after a breach.


3 replies
Question marked as Best reply

Apr 6, 2020 7:37 PM in response to Dana0603

Those schemes are quite common, and the quantities will only increase as the phishing schemes do work.


Delete it, and get on with your life.


The following includes how to report it, if you’re inclined:

Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support


Also:

Identify legitimate emails from the App Store or iTunes Store - Apple Support


Emable two-actor authentication, as that provides an extra layer against unauthorized access to,your Apple,ID.


And backups. Backups are an oft-neglected part of security. Backups can be a path to data recovery after a breach.


Apr 6, 2020 7:44 PM in response to Dana0603

 Has your credit card been charged? Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam. Check your purchases history.


Purchase History Review.  


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Apr 6, 2020 7:22 PM in response to Dana0603

Do not click on any links in the email. If you have, shut down your computer and reboot.

If you have clicked on any links, you may wish to download the free version of Malware bytes to see if malware might have been installed. It's rare, but since it appeared it was from Apple, it's a good thing to check.

re

Next let's see who the email was really from. In Mail, click on View/Message/All Headers.


Copy and paste that information here, but remove your email address. Replace it with something like <myemail was here>. We can examine whether the email came from apple or not.





Scam email saying from Apple

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.