Error in connecting using Safari Apps

I ask if there is an issue about the SSL we are using in IOS phone? Our SSL Certificate is not yet expired. The version of IOS is updated. It works in android and even in laptop/desktop using chrome and other browser. Last week i connect through by Iphone, it works for 7 days but this time its not allowed anymore and show an error "This connection is not private.

iPhone XR

Posted on Apr 6, 2020 9:40 PM

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Question marked as Top-ranking reply

Posted on Apr 9, 2020 10:22 AM

Hey there jefferson58,


Thanks for reaching out to Apple Support Communities. I understand you’re receiving an alert that your connection is not private when attempting to access a website via Safari on your iPhone. I’ll be happy to help with this.


When you see an alert like this, it usually means the webpage is on a server that doesn't meet secure cryptographic standards and to resolve this, ‘the website administrator should configure their server to be secure.’ You can read more about this here:


If Safari says it can't establish a secure connection, or the website is using weak encryption


If you feel you’re getting this message in error, and can access it from other browsers and devices, go to Settings > Safari, and tap Clear History and Website Data. This will delete the history, cache, and cookies. Force close Safari after that and restart your iPhone:


How to force an app to close on your iPhone, iPad, or iPod touch

Restart your iPhone


After that, go to Settings > General > Date & Time and turn on Set Automatically if it’s not enabled and make sure the time and date are correct.


Also, open a private browsing tab in Safari and see if you can load the page there. This link provides info on how to do this:


Browse privately in Safari on iPhone 


Regards.

1 reply
Question marked as Top-ranking reply

Apr 9, 2020 10:22 AM in response to jefferson58

Hey there jefferson58,


Thanks for reaching out to Apple Support Communities. I understand you’re receiving an alert that your connection is not private when attempting to access a website via Safari on your iPhone. I’ll be happy to help with this.


When you see an alert like this, it usually means the webpage is on a server that doesn't meet secure cryptographic standards and to resolve this, ‘the website administrator should configure their server to be secure.’ You can read more about this here:


If Safari says it can't establish a secure connection, or the website is using weak encryption


If you feel you’re getting this message in error, and can access it from other browsers and devices, go to Settings > Safari, and tap Clear History and Website Data. This will delete the history, cache, and cookies. Force close Safari after that and restart your iPhone:


How to force an app to close on your iPhone, iPad, or iPod touch

Restart your iPhone


After that, go to Settings > General > Date & Time and turn on Set Automatically if it’s not enabled and make sure the time and date are correct.


Also, open a private browsing tab in Safari and see if you can load the page there. This link provides info on how to do this:


Browse privately in Safari on iPhone 


Regards.

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Error in connecting using Safari Apps

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