iMac (Catalina 10.15.4) broke FaceTime with iPad 2 iOS 9 with elderly family during pandemic

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14 points

iMac (Catalina 10.15.4) broke FaceTime with iPad 2 iOS 9 with elderly family during pandemic

According to internet forums, by upgrading my iMac to Catalina 10.15.4, this is the culprit which has broken my ability to FaceTime with an iPad 2 on iOS 9.3.5 used by senior citizens in my family - especially unfortunate timing during a pandemic when we're self-isolating from fmaily and trying to maintain some semblance of contact. Can it be confirmed devs are working on a patch or will users of these older devices and versions of iOS be left to deal with it. Some people do not have the budget to simply buy a newer iPad or other device.

I have found a workaround by Facetiming from a partition running MacOS Mojave and still have no Facetime problems connecting to iPad iOS 9.3.5 that way.

Would prefer to maintain my workflow on Catalina whilst Facetiming though.

iPad 2

Posted on Apr 7, 2020 8:00 AM

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Answer 1

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Malcolm J. Rayfield

Level 7

23,095 points

Apr 8, 2020 11:22 PM in response to Sherbs_Hoo

Fixed in MacOS Catalina 10.15.4 Supplemental Update

https://osxdaily.com/2020/04/08/macos-catalina-10-15-4-supplemental-update-released-with-bug-fixes/

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Answer 2

Sherbs_Hoo Author

Level 1

14 points

Apr 9, 2020 8:22 AM in response to Malcolm J. Rayfield

Thanks for alerting me to this fix Malcolm. I installed the supplemental update today and tested Facetime from a 10.15.4 Mac to an iPad 2 running iOS 9.3.5, and happy to report the connection worked and I can once more videoconf with elderly and remote family whilst in the throes of this pandemic. Best wishes and all good health to you in this situation. Sherbs.

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