Want to highlight a helpful answer? Upvote!
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >
Newsroom Update
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >
Why is my iPhone X pressing things on its own and getting out of apps on its own it’s driving me crazy I literally got it from T-Mobile New, less than a week ago there is no reason why it should be malfunctioning like this please help me someone !!! Thanks in advance :)
[Re-Titled by Moderator]
Apple discontinued the iPhone X a year and a half ago.
It's hard to imagine T-Mobile still having new iPhone X units in stock at this time.
Are you sure it was brand new? Could it have maybe been a T-Mobile re-furbished unit that they gave you as new?
You can enter the serial number for it at Check Your Service and Support Coverage - Apple Support and see if the warranty is still valid.
If it is, you can send it to Apple for an under warranty repair or replacement (should be free)
See here: iPhone Repair - Official Apple Support
If its not under warranty, then T-Mobile sold you a used device, and your issue is going to be with them.
Apple discontinued the iPhone X a year and a half ago.
It's hard to imagine T-Mobile still having new iPhone X units in stock at this time.
Are you sure it was brand new? Could it have maybe been a T-Mobile re-furbished unit that they gave you as new?
You can enter the serial number for it at Check Your Service and Support Coverage - Apple Support and see if the warranty is still valid.
If it is, you can send it to Apple for an under warranty repair or replacement (should be free)
See here: iPhone Repair - Official Apple Support
If its not under warranty, then T-Mobile sold you a used device, and your issue is going to be with them.
If it is an older one, which it very well could be since Apple no longer sells the iPhone X, it may be one with the defective screens Apple is taking care of. However, since you got it only a week ago, I would return it as Tim has stated.
Defective touch screen.
Return it.
I AM SO SORRY EVERYONE lol I confused it with the iPhone 11 that’s the one I currently have that I just got from T-Mobile 3 days ago
Yes that’s what I plan on going back to the store I bought it from tomorrow and getting a replacement one
Why is my iPhone X pressing things and getting out of apps on its own
