The camera vibrates vigorously on my iPhone 11 pro Max

I have the exact same thing going on with my 11proM. Camera is unusable unless in wide angle mode, and any app that relies on the camera (my mobile banking app, for depositing checks!) does not function at all. +1 for the campfire crackling noise. I also have a Motorcycle and ride with the phone mounted to the handle bars.

They have replaced the camera and the phone multiple times now, but the issue keeps coming back. Glad I am not alone in this, but man its a bit annoying!

Apple, any chance for a fix??

I am sorry to hear of your issue. I have actually had the same issue on my iPhone 8 but it turned out that the internal stabilizer for the camera was malfunctioning. To fix it I had to take it into apple and have them replace the particular module that was malfunctioning. I would recommend when you get a chance and when the apple stores open back up, that you take the device into a genius bar to get the issue diagnosed.

This also could be an unfound manufacturing issue that has yet to be fully discovered. Again, if the issue is not software related I would recommend getting the hardware examined at a apple store.

Hi,

I think we have the same problem! I posted this, maybe give it a read and see if there are any details that are different in your case?

https://discussions.apple.com/thread/251382562

It might have something to do with using the phone on your motorcycle, because I too own a motorcycle and put my phone in the mount on my dashboard. However, I did not have any problems up until about two weeks ago, though I’ve been using the phone in the mount on my bike for months. Please let me know if you find a solution, otherwise I’ve got time to go to the Apple store nearby (if it’s open?) next week and I’ll let you know what they say.

I am so grateful to have found out that I am not the only one experiencing this issue. I am currently waiting for my second replacement.

I started to experience this problem with my first phone after mounting it on the motorcycle mirror mount.

After having it replaced, I had the same issue with the second phone on day two of having it.

It was after a week long process of trying to figure out why my original and the replacement phones had the same issue and my umpteenth conversation with a representative, we deduced that the stabilizer on the camera was the defective although the device passes a remote diagnostic test with flying colors.

The conclusion to our problem is that the stabilizer on the 11pro max is too sensitive. It is a factory defect that has not been acknowledged by Apple so far.

I would assume that this would trigger a recall, which I have never heard of them doing.

Unfortunately for us is that we would have to rely on audio directions while using gps on my motorcycle rides. I am not sure if my bicycle mount will have the same effect on the camera but I will keep you posted.

I have an iPhone 6+ and this exact issue for a while. Luckily I did find a ‘hack’ tutorial, try to see if holding a little magnet on the front side of your phone stabilises it. For example, where the lens is on the back of the phone, put the magnet around the same spot on the other side where your ear would be on a phone call. Hope this helps

Try putting a magnet to the top righthand part of the screen while your camera is open. You should see the image immediately stabilize. It's a janky fix (and temporary, unless you don't want to spend the money), but it will give you a stable image for immediate camera use until you can get it repaired.

I have had the same issue on my 11pro.

I have taken it to the Genius Bar 3, yes 3 times, I was told that there is a ‘floating lens’ in one of the cameras. The sound you hear is that this floating lens is stuck and trying to move.

it can be caused in ‘rare’ circumstances according to the Apple genius. But is likely caused by using it for extreme sports such as having it secured to handlebars in mountain bikes etc.

I do not use my phone in this way but had it repaired twice, and on the Third had the phone replaced under warranty.

I do attach my phone to my motorcycle handlebar, but only on the road, so maybe engine vibration travels though it and gets it stuck? But it should not cause this issue.

Olá, tenho o mesmo problema em meu iPhone XR.

Também utilizo em um suporte para motocicletas, acredito que a vibração do motor causa esse problema no estabilizador de imagem da câmera traseira.

Meu iPhone já foi recuperado 2 vezes e substituído 2 vezes, ou seja, é um defeito ainda não descoberto pela apple.

Interessante é que nunca liguei a câmera com a motocicleta em funcionamento, o problema acontece mesmo com a câmera desligada, é um problema físico.

Infelizmente vou ter que parar de utilizar o iPhone no suporte para motocicletas.

Hello, I have the same problem on my iPhone XR.

I also use it on a motorcycle mount, I believe that engine vibration causes this problem in the rear camera's image stabilizer.

My iPhone has already been recovered 2 times and replaced 2 times, that is, it is a defect not yet discovered by apple.

Interesting is that I never turned the camera on with the motorcycle running, the problem happens even with the camera off, it's a physical problem.

Unfortunately I will have to stop using the iPhone in the motorcycle holder.

I ride my motorbike largely on Tarmac. Just can't believe this could be behind the cracking sound and vibrating image but I do have the same problem on my iPhone 11Pro too. Hopefully a software could fix it soon? Apple, please help!!!

Software won’t fix this, it’s a physical part that is broken. Try putting a strong magnet to the phone on the opposite side of the camera. It’ll stop shaking. That’s not a long term fix, but it does demonstrate that what you’re doing is physically locking the camera into place.

How much did you pay to get this problem fixed

The phone was less than 1 year old, so was repaired under warranty and then eventually replaced under warranty. So no cost to me.

Quad lock JUST came out w a vibration dampener as they call it.

iPhone X same problem. Maybe app that can turn stabilization off during ride 🤷🏻‍♂️