I have created a number of smart playlists which populate with loved songs from a particular artist. However recently, the music app will randomly either “unlove” the majority of songs or all of them, resulting in a bunch of incomplete or empty playlists, meaning I have to re-love all the songs manually.
Has anyone else come across this issue at all? All the music is synced via iTunes Match, and I also have an Apple Music subscription.
Hello and welcome to Apple Support Communities, Shaunholio.
If I understand your post correctly, you have a Smart Playlist set up for songs you have loved from a particular artist. I'd like to help.
Let's do some testing to narrow down the issue.
Safe mode will tell us if the issue is related to a startup item or plugins, and sometimes corrects the issue. This article will tell you how: Use safe mode to isolate issues with your Mac
If your loved songs stay after being added from safe mode, but is not working when you get back to your user account, please check the section titled "If an issue doesn't happen in safe mode" for the next troubleshooting steps.
If the issue continues while in safe mode, a test user will let us know if the issue is isolated to your account, or system wide: How to test an issue in another user account on your Mac. If the issue happens in the test user also, then please check the section titled "If an issue happens in more than one user account."
If the issue continues, let us know the results of each of these tests.
Thanks for using the Apple Support Communities. Take care.
Hi Joseph,
Thanks for your response. I’ll give those steps a try, although this is happening very intermittently - the songs may stay as loved for weeks and then all of a sudden they will no longer be loved. Do you have any other suggestions?
Hi Joseph,
I’ve tried both your suggestions, but again, after a few weeks, the songs are no longer loved and the playlists are empty.
Do you have any other suggestions? Strangely this doesn’t seem to affect all songs, as some other songs I’ve loved that aren’t in the playlists are still loved
Music app forgetting loved songs
