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camryn232 Author

Level 1

6 points

how do get my iphone back online

need help phone keeps saying offline

iPhone 7, iOS 12

Posted on Apr 7, 2020 1:44 PM

Top-ranking reply

Teddy_B

Community Specialist

Posted on Apr 9, 2020 5:57 PM

Hello camryn232,

Thank you for using Apple Support Communities! I understand from the information you provided that you’re unable to find your iPhone, it shows offline; I'd like to help.

The following support article provides some troubleshooting steps to try for this behavior:

If Find My iPhone is offline or not working - Apple Support

If this is not the issue and your iPhone can't connect to the internet, these articles can help:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

If you see No Service or Searching on your iPhone or iPad - Apple Support

Hope this helps.

Best Regards.

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