I cannot login with my Apple ID due to "An unknown error occurred."

In System Preferences on Mac, I cannot login with my Apple ID due to "An unknown error occurred" after I enter my password and submit. However, I can log in with the same username/password on the website.

MacBook, OS X 10.11

Posted on Apr 7, 2020 6:07 PM

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Question marked as Top-ranking reply

Posted on Apr 7, 2020 6:50 PM

This was fixed after:

1) I tried signing out of my Apple ID in System Preferences, but it didn't complete. A spinner continued for several minutes.

2) Then, I restarted my computer. Now, my other devices showed up in System Prefs.

3) Then, I entered my password again.


Yay, it works!

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I cannot login with my Apple ID due to "An unknown error occurred."

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