You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: MirandaJenne
MirandaJenne Author
User level: Level 1
8 points

Headphone mode?

the Audio on my iPhone 6s has stopped working and is stuck on “headphone mode” even when my Bluetooth is off and it says it is playing on my phone. Bluetooth connections to other sources are working fine though.

Posted on Apr 7, 2020 7:12 PM

Reply
Question marked as Top-ranking reply
User profile for user: Rysz
Rysz
User level: Level 8
44,421 points

Posted on Apr 7, 2020 7:22 PM

Are these wired or Bluetooth headphones? Is the switch just above the volume buttons on?


Are you sure something is actually selected to play? The reason I ask is that when something is playing, the screenshot you posted should display details of what’s playing (song name, etc).


In the meantime, try a simple restart.

Restart: https://support.apple.com/en-us/HT201559

View in context

Similar questions

3 replies
Question marked as Top-ranking reply
User profile for user: Rysz
Rysz
User level: Level 8
44,421 points

Apr 7, 2020 7:22 PM in response to MirandaJenne

Are these wired or Bluetooth headphones? Is the switch just above the volume buttons on?


Are you sure something is actually selected to play? The reason I ask is that when something is playing, the screenshot you posted should display details of what’s playing (song name, etc).


In the meantime, try a simple restart.

Restart: https://support.apple.com/en-us/HT201559

Reply
User profile for user: Rysz
Rysz
User level: Level 8
44,421 points

Apr 7, 2020 8:39 PM in response to MirandaJenne

I assume you already checked to make sure nothing is stuck in the plug port? Sometimes just toggling all the related switches On and Off helps, but you probably already tried that...


The next troubleshooting step after a restart is to restore the phone. Also take a look at the linked article below.


Restore instructions: https://support.apple.com/en-us/HT204184


If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker (Apple guide):

https://support.apple.com/en-us/HT203794

Reply

Headphone mode?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up