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User profile for user: MirandaJenne
MirandaJenne Author
User level: Level 1
8 points

Headphone mode?

the Audio on my iPhone 6s has stopped working and is stuck on “headphone mode” even when my Bluetooth is off and it says it is playing on my phone. Bluetooth connections to other sources are working fine though.

Posted on Apr 7, 2020 7:12 PM

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User profile for user: Rysz
Rysz
User level: Level 8
44,391 points

Posted on Apr 7, 2020 7:22 PM

Are these wired or Bluetooth headphones? Is the switch just above the volume buttons on?


Are you sure something is actually selected to play? The reason I ask is that when something is playing, the screenshot you posted should display details of what’s playing (song name, etc).


In the meantime, try a simple restart.

Restart: https://support.apple.com/en-us/HT201559

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User profile for user: Rysz
Rysz
User level: Level 8
44,391 points

Apr 7, 2020 7:22 PM in response to MirandaJenne

Are these wired or Bluetooth headphones? Is the switch just above the volume buttons on?


Are you sure something is actually selected to play? The reason I ask is that when something is playing, the screenshot you posted should display details of what’s playing (song name, etc).


In the meantime, try a simple restart.

Restart: https://support.apple.com/en-us/HT201559

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User profile for user: Rysz
Rysz
User level: Level 8
44,391 points

Apr 7, 2020 8:39 PM in response to MirandaJenne

I assume you already checked to make sure nothing is stuck in the plug port? Sometimes just toggling all the related switches On and Off helps, but you probably already tried that...


The next troubleshooting step after a restart is to restore the phone. Also take a look at the linked article below.


Restore instructions: https://support.apple.com/en-us/HT204184


If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker (Apple guide):

https://support.apple.com/en-us/HT203794

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Headphone mode?

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