Hello, I have an old iMac that is currently running Snow Leopard I upgraded to 4gb of RAM but to be able to connect my iPhone or iPod I need to update my OS to update my iTunes. I am trying to update to El Capitan so that I can get the newer version of iTunes to backup my iPhone and iPod and to get the 1500 song and 15+ movies that are on it that I cannot transfer to my iPhone. iPhone XR. Does it require more upgrade than just the RAM?
Also try booting into Safe Mode (How to use safe mode on your Mac - Apple Support) by boothing with the Shift key held down and try to install from there.
NOTE: Safe Mode boot can take up to 10 minutes as it's doing some system cache cleaning, volume verifying and directory repairing.
Try installing it in "Safe Mode": Use safe mode to isolate issues with your Mac.
Edit: I see OT already recommended that.
It might not help but as I recall the installer app has a menu "show installer log" or words to that effect. If I'm correct about it try enabling that option to determine the point at which it gets stuck.
another Edit: Window > Installer Log
Please read How to upgrade to OS X El Capitan, and then Get El Capitan from the Mac App Store.
Emms007 wrote:
It downloads, but it won’t install. The OS gets downloaded, the program downloads to check if it meets the requirements it doesn’t give an answer it just doesn’t install.
Did you look for the installer app in Applications or Launchpad?
It downloads, but it won’t install. The OS gets downloaded, the program downloads to check if it meets the requirements it doesn’t give an answer it just doesn’t install.
Do you use any antivirus, cleaning or any other third party "maintenance" apps on the computer?
No, no virus or cleaning apps
Ya I see it there, it bounces, I click on it, but nothing happens.
Mid 2007 iMac trying to update for El Capitan
